Return Policy: Threads may be returned for store credit within 30 days of purchase with a receipt and only if they are in "saleable" condition. Store credit will be given (in the form of a gift card) for the amount paid per the receipt. Canvases, Silk & Ivory/ Stardust, books, and Stitch Guides may not be returned or exchanged. Shipping: All orders are shipped using Stamps.com via USPS unless otherwise requested. Additional shipping fees may apply for shipping methods requested other than standard USPS shipping. Additional shipping fees may also apply if additional items are added (such as threads, notions, etc.) after the initial order is placed. Pick Up: Please allow 1-2 days to process your order. The processing period may be longer if items are added (such as threads, notions, etc.) after teh initial order is place. You will receive an email notification when your order is ready for pick up.